FAQ

  • How long does it take for orders to get here?
    Men's underwear will ship out usually within 12-24 hours. After we ship our orders allow 1-5 business days for our courier service to deliver your order.
  • Do you have international shipping options?
    Yes we ship our men's underwear worldwide. Please visit www.frankandbeans.com.au for all orders placed outside of New Zealand.
  • Will your underwear shrink in the wash?
    We recommend to wash them in cold water, and hang dry. This is the best way to keep the fabric colors as vibrant wash after wash. If washed in another way some shrinkage may occur with your mens underwear!
  • Will the colours on your underwear fade in the wash?
    No, our mens underwear does not fade, just don’t use bleach and they will last and last.!
  • Can I change my order after it has been placed?
    If you have accidentally placed the wrong order email us at sales@frankandbeans.co.nz immediately so we can catch it before we ship out the products!
  • What payment methods are accepted?
    We accept Visa and Mastercard credit and debit cards via Swipe HQ through our online store. It is the safest way for you to shop online, and the quickest way for us to receive your payment so we can ship your products out!
    All products are charged for in New Zealand Dollars.
  • How secure is your store?
    Swipe complies with global Payment Card Industry Data Security Standards (PCI PTS 3.x). Data is SSL encrypted and securely from transferred to Swipe HQ's McAfee monitored secure servers.
  • What does “Frank and Beans” mean, and how did you all come up with the name?
    Im sure your imagination will give you a great answer on the origins of the name Frank and Beans mens underwear! :-)
  • I want to return my item, what do i need to do ?
    We want to keep you happy and will do what we can do achieve our goals. All you need to do is email sales@frankandbeans.co.nz. Ask for a return authorisation code for a return. If you want to swap your underwear for another size or colour please inform us in the email. We will email you a authorisation number and the return address. Due to hygiene regulations we cannot accept underwear that has been worn!