Shipping
Your order will be dispatched within 24 hours, normally the next business day if ordered before midday. We ship using a courier service and all parcels sent will be allocated a tracking number. Delivery is FREE if you spend $80 or more, otherwise it's a flat rate of just $5 NZ wide.
Returns
If for any reason you are not satisfied with any part of the Frank and Beans collection you bought we will refund you as long as these simple guidelines are followed:
Firstly please contact us and ask for a RA Number (return authorisation number)
This number needs to be attached to the front of the package.
Items are examined before returns are processed
You may return any part of the Frank and Beans collection as long as it is unworn, unwashed and in original packaging
The returned package may take up to 10 days to process, we will email you once processed
Shipping fees are to be paid by the buyer, this applies for exchange items as well
